JAKARTA — Alhamdulillah, Dompet Dhuafa has been awarded two accolades at the “Indonesia Digital Marketing Champions & Indonesia Customer Service Champions 2023” event organized by SWA on Thursday (8/12/2023). Both awards were classified under the “Very Good” category.
These awards were presented virtually by the Group Chief Editor of SWA Media, Kamal E. Gani, to the GM of ZIS Collection at Dompet Dhuafa, Ahmad Faqih Syarafaddin, and the GM of Donor and Mustahik Services at Dompet Dhuafa, Bobby Manullang.
Kamal E. Gani mentioned that this was the third time SWA has held this program to select and showcase Best Practices in “Digital Marketing & Customer Service” case studies from selected companies/institutions. The evaluation process was thorough and extensive.
The systems/programs submitted by the companies/institutions had to have been operational for at least six months and shown positive impacts. In short, the finalists were then invited to present in front of a jury consisting of experts, academics, and senior marketing practitioners. There were six judges for the “Digital Marketing Champion” evaluation and five for the “Customer Service Champion” assessment.
“Congratulations to Dompet Dhuafa on the achievement in the ‘Indonesia Digital Marketing Champion Award 2023’. May Dompet Dhuafa continue to succeed in the future,” Kemal congratulated Dompet Dhuafa.
Responding to this award, Ahmad Faqih Syarafaddin said the accolade would serve as motivation for Dompet Dhuafa to continue adapting and transforming, which is necessary given the rapid development of the digital landscape.
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“Thank you for this award. Of course, we feel happy and proud of this recognition. It spurs Dompet Dhuafa to be more agile and transformative, especially in the digital world. We extend our thanks to everyone, especially to SWA, our donors. Please pray that Dompet Dhuafa may continue to be trustworthy in carrying out its humanitarian mission,” he stated.
Over 30 years of bridging zakat payers and recipients, Dompet Dhuafa has continually improved its services. From a customer service perspective, Dompet Dhuafa has two segments: zakat payers and recipients. Dompet Dhuafa does not favor one over the other. Both zakat payers and recipients are given the same priority level.
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“Alhamdulillah, this is a great gift for us. In 2023, Dompet Dhuafa turns 30 years old. This award signifies that our journey over 30 years has received extraordinary appreciation. In Dompet Dhuafa, customers are not only donors but also recipients. Therefore, both recipients and donors should have the same experience. Hence, we truly prioritize these two stakeholders in our service. We realize this by making various improvements to achieve the same level of customer satisfaction,” Bobby explained while accepting the “Indonesia Customer Service Champions” award. (Dompet Dhuafa/Muthohar)